FAQ

We will ship your order within 1-2 working days .

The delivery time is usually:

Germany 🇩🇪
2–4 working days
(€4.90 shipping, free shipping on orders over €50)

Austria 🇦🇹
2–8 working days
(€12.90 shipping, free shipping on orders over €99)

EU countries 🇪🇺
2–8 working days
(€14.90 shipping)

We ship climate-neutrally with DHL Parcel GoGreen 🌱

Yes! We also deliver to DHL Packstations.

Simply enter your postal code and Packstation number at checkout – your parcel will be delivered directly there.

Yes, absolutely! Your data is protected by SSL encryption. We only work with well-known and secure payment providers.

With us you can pay securely and conveniently – via:

• Credit card (Visa, Mastercard, Amex)
• PayPal
• Apple Pay
• Google Pay
• Klarna (Invoice & Instant Bank Transfer)
• EPS (for Austria)
• Shop Pay
• Crypto payment (USDC)

Our products can only be ordered online. We do not offer in-store pickup.

Shipping costs help us to ensure quality, sustainability and reliable delivery .

We'll gladly cover these costs for you above a certain order value. 🧡

We ship all orders reliably with DHL Paket GoGreen .

This ensures fast, safe and more climate-friendly delivery in Germany, Austria and other EU countries.

We are currently delivering to:

• Germany 🇩🇪
• Austria 🇦🇹
• selected EU countries 🇪🇺
  

Shipping is safe and reliable via DHL Paket GoGreen.

We currently also ship to the following EU countries:

Belgium 🇧🇪
Denmark 🇩🇰
Finland 🇫🇮
France 🇫🇷
Ireland 🇮🇪
Italy 🇮🇹
Luxembourg 🇱🇺
Netherlands 🇳🇱
Poland 🇵🇱
Sweden 🇸🇪
Spain 🇪🇸
Czech Republic 🇨🇿

We're continuously expanding our shipping so even more families can experience BabyLions® . 🧡

Yes. We regularly check for additional shipping countries within the European Union to further expand our service.

Yes, you can cancel your order within 14 days of receiving it.
You can find all the information in our cancellation policy and terms and conditions.
The goods should be unused and in their original packaging.

Right of withdrawal

Terms and Conditions

If you have a customer account with us, you can easily register your return yourself:

1️⃣ 🔑 Log in to your customer account: Log in here and select the order you wish to return.

2️⃣ 🛒 Select the items: Mark the products you wish to return and state the reason for the return.

3️⃣ ✅ Confirmation: We will review your request and then send you all return information via email.

💡 Note: You are responsible for return shipping costs. After inspecting the goods, we will refund the purchase price.

You can contact us anytime by email at info@babylions.de or via our contact form .
We usually respond within 24 hours on working days.

The best way to stay informed is to subscribe to our BabyLions® newsletter 🧡 – this way you'll be the first to know about new products, exclusive promotions and special offers.

You can also find all the latest news on our social media channels such as Instagram, TikTok and YouTube.

Yes! Our gift vouchers are perfect for giving as gifts – digital and available instantly .

🎁 Available voucher values: €10, €25, €50, €75 and €100

📱 Wallet-enabled: The voucher can be saved directly in Apple Wallet or Google Wallet .

You can find it in the shop under gift voucher.

We offer lovingly selected baby equipment, toys and gift ideas – with a focus on quality, soft colors and fair production.
For you. For your baby. For life.

We discontinued our own fashion line because the delivery times for printed and knitwear were too long. Our goal is to always offer our loyal customers reliable delivery times and seamless service. Therefore, we are now focusing exclusively on products that we can deliver quickly and reliably.

You can reach us via our contact form or via WhatsApp .

📩 Write us your request – we will get back to you reliably and personally .

This ensures that every request is handled carefully. 🧡

We welcome your feedback – whether praise or criticism. Simply send us a message via the contact form or by email to info@babylions.de

We pay attention to short delivery routes, environmentally friendly packaging and sustainable materials when selecting products.

No, we currently only operate online.